What is the UNIMATIC refund policy?

If your purchase is not exactly what you are looking for, you have 14 days from receiving your order to arrange your return. To initiate the return, please email: accounting@unimaticwatches.com .

We will provide you with the necessary return form and book the return shipment for you. The cost of a single return is 30EUR.

Please note: You don’t pay the prepaid return cost separately, it is deducted from your refund. By using this returns waybill you consent to the deduction of the return post cost from your refund.

When returning items to us, please ensure they are in “as new” condition, well packaged in their original packaging (carton box, toughcase etc.) and protected. We cannot guarantee full refund in case of damaged returns. Personalized items are made to order and cannot be returned or exchanged. Returns made with an alternative provider will be returned to the sender.

We understand buying online without trying it on could be tricky sometimes, so here’s our advice to you:
We advise our customer to wrap the watch around their wrist instead of fastened it up. Essentially, once the strap is fully fastened, its worn. All returns that are considered worn will be charged a 2% restocking fee.
For any further enquiries please contact customer service.